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Personalized Home Care Solutions
What Our Clients Love
- Our Helpful Experts have 100+ Years of Experience
- 250,000+ Products from the Best Brands
- Authorized Dealer for 200+ Manufacturers
- Certified Technicians & Installers Nationwide
- Evaluations by ATPs, OTs and PTs
- We Are Proud of Our 4.8 Star Client Reviews!
Learn About Us
- home accessibility & modifications
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- complex rehab seating
- •
- home care equipment & supplies
- •
- evaluations & installs
Review our Look Book and Home Modifications Gallery to
learn about our client's favorite equipment and
how home modifications can make your home
accessible for years to come.
Client Reviews - Please share
with
us!
Adaptive Specialties' 360° Approach & Mission:
- We listen to our clients to understand their goals and needs, using all available resources to create solutions that ensure safety and comfort.
- We educate clients about their options, empowering them to make informed decisions, and we remain available for ongoing support.
- We believe everyone deserves our best, partnering with clients to provide personalized solutions, maintain open communication, and follow up to ensure satisfaction.
Our promise to you: We will listen, work tirelessly to find the best solutions, and support you every step of the way.
Shipping & Return Policy
Free Standard Ground Shipping to addresses in the 48 contiguous states. No minimum order amount!
Additional charges may be added for expedited shipping or freight charges for oversized packages. Please note: we
can not ship packages
to Post Office (P.O.) Boxes.
Assembly: Assembly is not included and is the responsibility of the purchaser unless specific arrangements
are made to include assembly (additional charges for assembly may be applied). see details in Client Services.
Return and Exchange Policy: Your satisfaction is a requirement.
If for any reason you are not completely satisfied with your product, just give us a at 877-808-4540 within 30
days after delivery to begin the
exchange or return process. We will provide you with a Return Authorization number (RA#) and instructions on where
to ship the package to.
All returns and exchanges must have a Return Authorization Number to be
processed and we recommend you track and insure your return package. The product must be returned in new, unused
condition, in the original
packaging with all the documentation and parts to receive a
refund. You are responsible for return shipping costs unless returned for damages. Return packages must be
received within 15 days after the
RA # is issued.
If your order is damaged in shipping or defective, give us a call as soon as possible and we will resolve the
issue as quickly as possible.
Please allow 2-3 weeks for processing once your return have been received at the designated address.
Note: In an effort to keep our costs as low as possible, a 15% return service fee (based on the product price)
will be charged
for returned products.
Shipping and handling charges paid on your initial order, including expedited shipping, oversized shipped,
international shipping, white glove and
residential delivery charges, if any, are not refunded unless the product is
damaged or defective.
Custom made, hygienic and special order products can not be returned. For safety and health reasons - Hygienic and
used products can not be returned. Hygiene products include but are not limited to toileting products, shower
chairs, mattresses and overlays, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions,
stockings, splints and all products that come in direct contact with the body cannot be returned for safety.
We are happy to assist if you have questions prior to ordering. Please see our complete Return Policy in
Client Services.
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